Refund policy

Our goal is for you to be happy all the time every time! 

If you are not completely satisfied please contact us to return/exchange your item(s) within 30 days of the delivery date.

Free return labels will be emailed. Some exclusions apply, see below for details.*

Returned pieces must arrive in original/new condition and credits or refunds will be issued for the purchase price plus taxes. Delivery/shipping fees are non-refundable.

Damaged/defective items will be replaced in full at no cost.

*Pieces with individual purchase prices of $1,000 and higher are subject to return shipping fees, must be crated for freight transit at purchasers expense and will incur a 5% restocking fee. Upon return inspection the balance will be credited or returned. 

For issues/questions/concerns beyond 30 days please contact us directly at info@desertsteel.net or 316-282-2244 and we will take care of you.